Sunderland 1992 Away 11oz Mug

Orders are dispatched on the next working day with first class & tracked taking 2 working days. 

Courier preference can be confirmed at checkout. International take on average 7-10 working days.

Once fulfilled, an email will be sent with the tracking ID.

Returns & Refunds Policy

RetroFootballShirts.com
A brand of The Retro Football Company Ltd

Authenticity & Product Condition

All items sold by RetroFootballShirts.com are 100% original and authentic.

As a specialist in vintage and pre-owned football shirts, the majority of our stock is pre-loved. Any notable signs of wear, defects, or restoration work will be clearly described and shown in product images. We encourage customers to review listings carefully and to contact us prior to purchase if additional photos or clarification are required.

Returns Eligibility

We accept returns where an item:

• Does not fit

• Is not quite right for the customer

• Differs materially from its listing description

To be eligible for a refund or exchange:

• The item must be returned in the exact condition it was sold

• No additional wear, washing, damage, or alteration must have occurred

• Original tags (where applicable) must still be attached

Any item returned in a different or damaged condition will not be eligible for a refund.

RETURNS WINDOW: 30 DAYS

Returns Process

• Customers must contact us before returning an item to receive return instructions

• Returns must be sent using a tracked or signed-for service to ensure the parcel is traceable

• We are not responsible for items lost in transit during return

Refunds

• Refunds are issued once the returned item has been received and inspected

• Refunds will be processed to the original payment method

• Original postage costs are non-refundable unless the item is faulty or incorrect

Return Shipping Costs

We do not currently offer free returns on standalone orders.

This decision is made to:

• Keep pricing fair across all customers

• Cover the genuine costs involved in processing returns

• Reduce unnecessary transport and environmental impact

Our subscription service includes free returns as standard, offering added flexibility for regular customers.

Faulty or Incorrect Items

If you believe you have received an item that is faulty or incorrect, please contact us immediately with photos so we can resolve the issue promptly.

Shipping Information

• We prefer to ship orders via Royal Mail, using tracked services

• Customers may select their preferred courier at checkout where available

• Orders are typically dispatched within 24 working hours

All items are shipped in protective packaging made from 100% recycled material, including biodegradable additives, as part of our commitment to sustainability.

Contact Us

If you have any questions regarding returns, refunds, or your order, please contact us via the links available in the main menu of our website. We’re always happy to help.